24 MacDirectory
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APPLE NEWS
Apple is launching a global
battery replacement program
for certain 13-inch (non-Touch
Bar) MacBook Pro devices,
the company announced
in a support document on
Monday.
Apple said that a "limited
number" of 13-inch MacBook
Pros may have a component
that can fail and cause the
notebook's battery to expand.
While that sounds pretty
scary, Apple maintains that it
is not a safety issue and that
it will replace the batteries
on eligible devices, free-of-
charge.
As stated above, affected
devices are 13-inch MacBook
Pro notebooks with no Touch
Bar manufactured between
October 2016 and October
2017.
Users with eligible devices can
swap out their batteries by
visiting an Apple Authorized
Service Provider, booking
an appointment at an Apple
Store, or by sending their
devices to an Apple Repair
Center via mail.
How to Check If Your
MacBook Pro Is Eligible
To see if your own MacBook
Pro is eligible, you can type in
your device's serial number on
Apple's eligibility checker here.
You can find your device's
serial number by clicking on
the Apple logo in the top-left
of the menu bar and clicking
"About This Mac." The serial
number will appear near
the bottom of the pop-up
window.
Important Notes
• Apple recommends that
users perform a full backup
of their MacBook Pro
devices before for any
service option.
• If there's damage or another
issue that could hamper the
repair, the company notes
that it must be taken care of
prior to any battery swap.
While the battery swap will
be free, the additional repair
might incur a separate fee.
• Battery replacement
service can take as long as
three to five days, so plan
accordingly.
• The policy also applies
retroactively. If you've
gotten the battery swapped
on an eligible MacBook
recently, you can contact
Apple Support to inquire
about a refund.
• Apple says that the battery
replacement program
applies to MacBook Pro
models up to five years after
their first retail sale.
BY MIKE PETERSON
APPLE LAUNCHES FREE BATTERY SWAPS
FOR SELECT MACBOOK PRO DEVICES
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